TrustRadius Insights
Performance on low-end machines: Some users have found the performance of the software to be lacking when used on low-end machines, …
Starting at $19 per month
View PricingOverview
What is N-able Take Control?
N-able™ Take Control (formerly Solarwinds Take Control) and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work…
Recent Reviews
Popular Features
- Screen sharing (12)8.787%
- Over-the-Internet remote session (12)8.686%
- File transfer (13)8.585%
- Remote management of servers & workstations (12)8.585%
Pricing
Take Control
$19
Cloud
per month
Take Control Plus
$45
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.n-able.com/products/take…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19 per month
Product Demos
Getting Started with N-able Take Control Plus: Surveys - Demo
YouTube
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is N-able Take Control?
N-able™ Take Control (formerly Solarwinds Take Control) and
Take Control Plus are cloud-based remote control solutions built for MSPs and
IT service businesses that need to securely access and troubleshoot end devices. With support for Windows®,
Mac®, and Linux® machines, MSPs can work from those
platforms or their iOS® or Android® devices with the N-able native app.
With N-able Take Control, users can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. The open system control console for end client devices enables users to diagnose computer and network issues, check event logs, and review or kill processes. Use the remote command line to perform operations in the background, including silently uploading files and activating scripts to seamlessly fix issues. Pass sessions to other technicians to escalate tasks, transfer tickets or employ multiple technicians on a single remote access session without affecting performance.
Take Control Plus offers 500 install agents, 10 end-user accounts for you and your clients for simple remote access, video chat, customizable surveys, session calling cards, registry editing, and password management. Take Control is available free for 14 days, no credit card required.
With N-able Take Control, users can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. The open system control console for end client devices enables users to diagnose computer and network issues, check event logs, and review or kill processes. Use the remote command line to perform operations in the background, including silently uploading files and activating scripts to seamlessly fix issues. Pass sessions to other technicians to escalate tasks, transfer tickets or employ multiple technicians on a single remote access session without affecting performance.
Take Control Plus offers 500 install agents, 10 end-user accounts for you and your clients for simple remote access, video chat, customizable surveys, session calling cards, registry editing, and password management. Take Control is available free for 14 days, no credit card required.
N-able Take Control Screenshots
N-able Take Control Competitors
- TeamViewer
- LogMeIn Rescue by GoTo
- ConnectWise ScreenConnect
- BeyondTrust Remote Support (formerly Bomgar)
N-able Take Control Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
N-able Take Control starts at $19.
TeamViewer, LogMeIn Rescue by GoTo, and ConnectWise ScreenConnect are common alternatives for N-able Take Control.
Reviewers rate Initiate remote control from mobile and Session record highest, with a score of 10.
The most common users of N-able Take Control are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(41)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users have provided several recommendations for Take Control based on their experiences. Firstly, many users have found Take Control to be an affordable and easy-to-use remote access tool. They appreciate its affordability and user-friendly interface. Secondly, some users suggest using Take Control in conjunction with N-Central for remote access as they believe that these two tools complement each other well and enhance the remote access capabilities. Lastly, users recommend considering Take Control as a viable alternative to Teamviewer, finding that it offers similar features and functionality while being more cost-effective. Overall, users recommend evaluating the cost, flexibility, and usability of Take Control, comparing it to competitors like LMI and Bomgar, and being prepared for a learning curve with its interface.
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
November 29, 2019
Solarwinds Take Control Review
We use Take Control to support our MSP as well as ISP clients both internally and externally. Virtually everyone in the office uses it including our graphic designer if they need to work from home. Being able to use take control in its various capacities allows us to quickly and easily diagnose a multitude of varying issues from misconfigured residential routers to major service outages on our customers systems from anywhere in the world.
- Easy to use remote support.
- Easily and securely access sensitive systems.
- Easily set-up our end users with the ability to remote access to their own desktops as needed.
- The end-user interface could be made to be easier to use and more instructions could be provided.
- Cannot send password reset requests for end-users.
- More branding options would be nice for a more seamless customer experience.
90.90909090909092%
9.1
- Our existing clients are far more satisfied with the functionality and ease of use with Take Control over other leading competitors' software, and it comes at a far more affordable price point that it's now being offered as a perk to certain clients rather than an addon service.
We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds customer utilizing the SAAS and Take Control for our Managed customers it was a no-brainer to look into Take Control. After a short review and the fact that we are already very familiar with the system via our management dashboard, it was an easy yes.
5
October 08, 2019
Access any time, awesome service
Solarwinds Take Control is used to monitor and fix issues with clients' machines remotely. It's an awesome system that gives full access remotely. Security is a main concern of our clients and this helps us to fix issues before they become major problems. Solarwinds as a whole is an awesome suite that takes monitoring and problem solving to a full new level.
- Accessing registry system to fix issues.
- Fixing startup issues before they can become serious.
- Simple tool to use, allows me full access to load and install updates.
- I haven't found any shortfalls with the system.
97.85714285714286%
9.8
- Downtime in a 24/7 business is essential to avoid, and Take Control helps to fix issues meticulously.
August 19, 2019
Take Control by being in control
Our organization uses Solarwinds Take Control to remote into our client PC and solve problems. If a client device receives an error or needs software installation, Take Control is a user-friendly tool to save us travel time by creating a remote connection into the devices versus driving onsite to the device location.
- Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
- If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
- Based on past experiences, I have not yet got Take Control to work on Mac. Rather than submit a ticket to Solarwinds support, we came up with a different strategy in the interim.
- There are two different Take Control interfaces that may sometimes be confusing. There is Take Control from RMM and then a stand-alone.
61.42857142857143%
6.1
- Take Control has saved time by saving me from driving to client sites.
- Take Control has saved money by saving me time in driving to client sites.
- SolarWinds Remote Monitoring & Management, Adobe Photoshop, Apache Web Server, WordPress, FileZilla, Microsoft Office 365, Google Drive, Dropbox, GoToMyPC and Remote Desktop Services
Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
April 13, 2018
MSP Anywhere - Perfect for RMM integration
I use SolarWinds MSP Anywhere for my MSP clients, as it's beautifully integrated in the Remote Monitoring and Management console. This is the preferred remote access method for all clients who use our Managed Services.
- It's convenient! One click to select the computer with an issue from the RMM console, and one more click to make the remote connection.
- The file transfer screen is laid out in a classic side-by-side explorer view, which it clear and easy to use.
- Chat options, little surprises like "laser pointer" for live training or explaining with a user, local or remote printing, and video recording the session are great extra features over the basic remote control feature set.
- I wish text rendering was done better when there is a large mismatch between remote and local screen resolutions. For instance, accessing a remote laptop with super high resolution / pixel density on a normal desktop monitor gives somewhat choppy fonts, so filenames can be a bit hard to read, regardless of local display size settings and optimization for high bandwidth. Yes there is an option to adjust the remote resolution, but that is often not desirable.
- I don't choose MSP anywhere for on-demand remote support to for new clients or occasional remote help sessions. It's great for those integrated into the RMM, but I prefer other options for occasional or new users calling in for a quick remote support / fix.
53.07692307692307%
5.3
- Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
- Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
- ConnectWise Control (formerly ScreenConnect)
I use both SolarWinds MSP Anywhere and ScreenConnect.
SolarWinds MSP Anywhere is perfect for MSP clients on account and with an agent installed. It's integrated and makes all the connected tasks easier and the workflow is improved.
I prefer ScreenConnect for my break/fix clients and random support calls, as it makes it easy to connect to unknown machines, via an emailed link or by directing the client to my remote support site.
SolarWinds MSP Anywhere is perfect for MSP clients on account and with an agent installed. It's integrated and makes all the connected tasks easier and the workflow is improved.
I prefer ScreenConnect for my break/fix clients and random support calls, as it makes it easy to connect to unknown machines, via an emailed link or by directing the client to my remote support site.